Shipping

SHIPPING CARGO & DELIVERY


How much is cargo charges?

$50 - include import duties, custom fees and taxes and will be delivered with no extra costs to you.

Which cargo company shall be used for my order?

Petguin ships worldwide using DHL Express and UPS Express delivery.

Shipment date?

Orders are shipped from Petguin.com in Istanbul, Turkey between Monday and Friday from 9:00 am– 13:00 pm (EET). Orders placed Friday evening, Saturday, and Sunday will be processed on Monday morning. Petguin shall not be held responsible for delays in shipments caused by weather conditions, international customs issues or any other circumstances beyond the control of Petguin.

When can I receive my order?

Your orders shall be delivered to the cargo company within 1-3 work days and shall reach you within 1 to 5 days in average. Since our estimated delivery period is calculated over business days, weekends and official holidays are not included in the indicated period. Between these periods, your orders are delivered to the cargo company on the first business day.

How can I follow up my order?

A shipping confirmation is emailed to you as soon as your purchase has been shipped. We provide tracking numbers contained within the shipment notification email when your order leaves our fulfillment centre, and maintain a tracking number for each delivery. If you have questions about the delivery of your purchase, please contact us via email at: customercare@petguin.com

What should I do if my order is delivered while I am out?

If you are not at the given address, then your order shall be delivered to the nearest DHL or UPS office and an information note will be left for you. You are required to receive your package from the indicated branch within 3 days. Otherwise, your order shall be returned to Petguin. If you desire your order to be reshipped, then the cargo charges shall be demanded again and your order shall be reshipped to you as cash on delivery.
English
English